Terms of service

These Terms of Service ("Terms") govern access to and use of CRAIM websites, applications, and services (the "Services") provided by CRAIM ("we", "us").

By creating an account, clicking to accept, or using the Services, you agree to these Terms on behalf of yourself or the organization you represent. If you cannot bind that entity, do not use the Services.

CRAIM provides a customer workspace that combines CRM capabilities with AI-assisted workflows. Features may include pipeline management, messaging surfaces, knowledge retrieval, and configurable approvals.

We may modify, suspend, or discontinue features with reasonable notice where practicable. We are not responsible for third-party integrations outside our control.

You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your account unless caused by our gross negligence.

Administrators may invite users, configure permissions, and export data subject to your plan and technical limits.

You retain rights to data you submit. You grant us a license to host, process, and display that data solely to provide and improve the Services, secure our systems, and comply with law.

You represent that you have the rights and consents needed to submit customer and contact data, including for AI processing described in your workspace settings.

AI outputs may be incorrect or incomplete. You are responsible for reviewing content before it reaches customers, especially where approvals are required by your configuration or law.

You will not use the Services to generate unlawful, deceptive, or harmful content, or to infringe third-party rights.

You will not probe, disrupt, or circumvent security; scrape the Services at unreasonable rates; reverse engineer except where permitted by law; or use the Services to build a competing product by systematic extraction of non-public interfaces.

We may suspend access for violations after notice where reasonable, or immediately for serious harm or legal risk.

Paid plans are billed according to the order form or checkout flow you accept. Unless stated otherwise, fees are non-refundable and exclusive of taxes you are responsible to remit.

We may change prices for renewal terms with advance notice as described in your agreement or the product.

We own the Services, software, branding, and documentation, excluding your data. Feedback you provide may be used without obligation to you.

Each party will protect the other’s non-public information with reasonable care and use it only for the purposes of these Terms.

Except where prohibited, the Services are provided "as is" without warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant uninterrupted or error-free operation.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data.

Our aggregate liability arising out of these Terms or the Services is limited to amounts you paid us for the Services in the twelve months before the event giving rise to liability, except for liability that cannot be limited by law.

You will defend and indemnify us against third-party claims arising from your data, your use of the Services in breach of these Terms, or your violation of law.

You may stop using the Services at any time. We may terminate or suspend access for material breach after notice and a reasonable cure period where feasible.

Upon termination, your right to access the Services ends. We may delete data after any post-termination retrieval window described in your plan or documentation.

These Terms are governed by the laws chosen in your order form or, if none is specified, the laws applicable to CRAIM’s contracting entity, excluding conflict-of-law rules. Courts in that jurisdiction have exclusive venue, unless mandatory consumer protections apply to you.

Questions about these Terms: email hello@craim.app with "Terms" in the subject line.