Communication providers only become reliable when their webhook and status paths are well understood.
Messaging providers in scope
- Telegram
- WhatsApp with multiple providers
- phone and provider callbacks where applicable
Operational rule
Every provider setup should answer:
- how connection is tested
- how webhook setup is configured
- how inbound events are validated
- where outbound sends are logged
Documentation rule
User-facing docs should explain provider setup flow and operational consequences. Deep provider protocol details can stay in technical docs or API reference.
Minimum webhook guidance
- verify the endpoint exists
- document required environment variables
- explain status transitions and retry behavior
- show where failures appear in the product