Security documentation for CRAIM should stay practical and product-aware.
Core controls present in the platform
- authenticated access
- company-scoped access guards
- throttling
- integration credential handling
- approval and reviewable AI behavior
Access boundary
The key rule is that workspace data, channels, and operational settings belong to the company context they were created under.
Sensitive areas
- channel credentials
- CRM OAuth and secrets
- telephony provider configuration
- AI operating policy changes
- subscriptions and billing surfaces
AI-specific security principle
Customer-facing automation should stay governable. If an action affects a customer or revenue outcome, the system should support review, traceability, or explicit policy around it.
Recommended docs stance
Public docs should explain the operational security model clearly.
Deep infrastructure details can stay in the technical architecture docs and deployment documentation.